The JPA Way

Our agents approach each opportunity in the same way – The JPA Way. We follow this two-part process from the start of each relationship.

No Cost, No Obligation Insurance Protection Evaluation

The first part of our process is to invite your organization to obtain a no cost, no obligation on-site insurance protection evaluation from our agency. The evaluation is the foundation for the final product we will offer. Below are a few key examples of what you can expect from us throughout the first part of the process:

As part of the on-site insurance protection evaluation, our agent(s) will gather information about your organization. This information will become the building blocks of a professional, tailor-made insurance program specially designed to meet your organization’s specific and unique insurance needs.
After the agent(s) gathers the information, he will work with our Customer Service Representatives to evaluate it and ensure that all of your organization’s insurance needs are considered. During this process, we will assist your organization in determining the current replacement cost values of all your buildings based on today’s building costs.
Once we prepare your insurance program, an agent(s) will meet with you and your administrative board face-to-face. During this meeting, the agent will explain the insurance coverages in detail and answer all questions you may have about the program and associated costs. At this time, the agent will identify any loss control recommendations that could reduce your potential for property and liability claims.
Once you accept our proposal, we will assist your organization through the transition process.

Superior Customer Service

The second part of The JPA Way process is to provide you with superior customer service. Our customers have come to know and expect this from our agents and office staff. We like to refer to this as "old-fashioned customer service with modern-day solutions".

The work we perform during the first part of the process is just the beginning. Our agency considers all organizations we service as valued customers! All of us at J. Pekala & Associates, Inc. will work hard to meet and exceed your expectations every day! Below are a few key examples of what you can expect from us throughout our relationship:

Our agents and office staff will promptly and personally handle your organization's service needs. We often receive praise in this area! This means that we will handle items such as coverage changes, certificate requests, policy additions and deletions (e.g., automobiles, buildings, Loss Payees/ Mortgagee's…) and any other need related to the coverage we provide. Our office provides additional specialized services for "Group" customers.
Our agents will provide continual "Loss Control Services". These services could reduce your potential for property and liability claims while you are a customer. We can assist your church and non-profit religious organization to create a tailor-made loss control program specific to your organizations needs. In addition, our office staff and the Loss Control Departments of the companies we represent are available to present free safety seminars to your organization.
Our office will assist your organization with insurance related issues for your organization's proposed construction projects or purchases. This includes assisting your organization to determine the true replacement cost, determine the proper limits of insurance, and calculate the impact to your insurance costs. In addition, our agents and office staff will help ensure that you properly insure construction projects under the policy from start to finish. You would be surprised at how many organizations start a construction project and do not have proper insurance in place to cover the project.
Our office will work with you to ensure fast and fair claims processing. We receive many compliments for our claims assistance! We not only assist your organization in filing claims, we expand our service by answering any questions and providing one trusted point of contact for your representatives to obtain answers and assistance during a claim.

The JPA Way has repeatedly provided our customers with the comprehensive insurance protection they need, at a fair price with the best follow-up customer service! Our agency's ability to combine "old-fashioned customer service with modern-day solutions" has created relationships between our agency and our customers that has proven to be mutually beneficial and has continued to grow with each year - long after the initial on-site free insurance evaluation.

All of us here at J. Pekala & Associates, Inc. welcome the opportunity to provide your organization with an introduction to The JPA Way! Feel free to give us a call today!